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With any job like this one, there are invariably some nuances/challenges that come up that create problems and inevitable delays. Well apparently, that is not the case with Air and Fire Systems. When a few of these challenges came up during the suppression system installation at our restaurant, not only did your crew (I believe it was Josh Miller and Stan Beck) not miss a beat including having the necessary additional equipment and supplies, they also took the initiative on their own to contact the hood manufacturer in order to help resolve the matter in an expeditious manner. Now that is service.
Furthermore, they have been providing advice and sharing their expertise and knowledge regarding the parameters and specifications regarding not only the code for suppression systems, but how it relates to other matters such as appliance placement, equipment options, etc. They have been so helpful and on top of things that they have even caught the attention and praise of our general contractor on the project – so kudos and a big thank you to Air and Fire Systems, Inc.
In closing, suffice it to say that if we ever have any need for Air and Fire Systems, Inc services, you are guaranteed our business!”
We completed our annual inspections today for all of our facilities (5 plants) and this was the first time I have done this for Excel, Richard Blouin did this previously for 40 years for Excel and he has since retired. We inspected, carried, and swapped out it feels like a million fire extinguishers today, but I just wanted to tell you what a wonderful job Jerry did.
I come from a father who always appreciated hard work and great people and never wanted them to go unnoticed. I do not do this often, if ever, but like my father I do not let a hardworking man who has a great attitude go unnoticed.
I look forward to continuing working with Jerry and Air and Fire in the future. Thanks for all you do. Have a blessed day,